Windows 10 upgrade

Find out if you are eligible to update your laptop’s operating system….

Certain versions of Windows 10 are due to be going ‘end of life’ later this year. This means your laptop may become vulnerable to issues caused by cyber security threats. It also means you won’t receive any more security updates, patches or technical support from Microsoft.

If you have a device with an ‘1809 build’, you are eligible to manually upgrade your laptop to the latest version of Windows. We have a simple “how to” guide to assist you.

How do I find out what build my laptop is?

To determine if your laptop is one of these devices, please check your desktop background. If your Operating System states ‘Windows 10 Enterprise 1809’ (example below) then you are eligible to upgrade to the latest Operating System (20H2).

There are different versions of Windows 10 in use, so if your desktop doesn’t look like the above example, you can check if you need to upgrade via the Portal Manager. Instructions on how to do this are in the “how to” guide.

Things to be aware of before and during the upgrade

  • There will be no change to your data and software. All your current configuration will remain the same
  • Before you start the installation process, make sure you save all your work
  • As part of the installation process your laptop will need to reboot, which could take up to an hour to complete. You will not be able to use your laptop while the reboot is happening. Therefore, make sure you choose an appropriate time to carry out the update to avoid any interruptions to your work

Arden & GEM regularly release updates to ensure your laptop is protected against cyber security threats. As a result, you may get asked to reboot your laptop on more than one occasion. Please ensure this is carried out at your earliest convenience.

Please complete the upgrade by Friday 24 September. After this date, the installation may occur automatically, so we encourage you to upgrade as early as possible to avoid potential disruption.

Help and support

If you have any questions about the upgrade, email your line manager in the first instance. If required, please escalate to our AGEM Head of Service Delivery, John Hamblin.

If you have any issues or need further support through the process, please raise a ticket via the IT Self Service Portal.

You can also call the AGEM Essex Service Desk on 0300 123 1020.

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