Test and Trace – what to look out for  

Some potentially fraudulent emails about Test and Trace have been circulating across the country. Make sure you protect yourself from potential fraudsters and make yourself familiar with the guidance below. If you need to use the Test and Trace service:

  • You will be contacted by email, text or phone
  • Text messages will come from the NHS​
  • Calls will come from 0300 0135000
  • You will be asked to sign into the NHS Test and Trace website
  • On the website, you’ll be asked for information including your name, date of birth and postcode
  • If you can’t use the website, you will be asked for this information over the phone
  • You won’t be asked for bank details or payments; details for any other accounts such as social media, to set up a password or a PIN over the phone or asked to call a premium rate number e.g. starting with 09 or 087
  • The NHS website has more information about Test and Trace and what to expect


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