NHS staff survey results

The 2020 national staff survey results are now available…

Thanks to everyone who responded to the survey. We had a great response, with some excellent feedback about the areas in which the CCG is doing really well and where the CCG can improve and support you further.

A total of 81% of you took part to let us know your thoughts.

You can see the CCG’s results in full on the dedicated NHS website. Here you can view benchmark, summary and directorate reports. We’ve highlighted some of the areas we’re performing well in, others that need improvement and next steps.

Achievements to celebrate

Positive organisational experience

  • 89% of you felt the care of patients and service users is the organisation’s top priority, compared to 84% in 2019 and other CCGs averaging at 80%
  • 72% of you are not planning to leave the organisation, compared to 63% in 2019 and 62% of the national average
  • 78% of you confirmed you meet often to discuss your team’s effectiveness, compared to 67% in 2019 and 70% averaging from other CCGs
  • 90% of you confirmed your immediate manager takes a positive interest in your health and wellbeing, compared to 85% in 2019 and a national average of 81%


  • 78% of you are satisfied with the opportunities to use skills, compared to 74% in 2019 and 70% nationally
  • 80% of you felt satisfied with the quality of care you give to patients and service users, compared to 79% in 2019 and a national average of 75%
  • 63% of you felt you were able to provide the care you aspire to, compared to 59% the previous year and 75% nationally
  • 81% of you felt you have a choice in deciding how to do your work, compared to 72% the previous year and national average of 74%

Areas for improvement

  • 49% of you felt there are enough staff in the organisation to do your job properly, compared to 53% in 2019, still better than the national average of 45%
  • Only 24% of you felt you have realistic time pressures, compared to 29% in 2019 with an equivalent national average of 24%

Health/wellbeing/safety at work

  • 73% of you reported you worked additional unpaid hours per week for this organisation, over and above the contracted hours
  • 35% of you reported that in the last 12 months you have felt unwell due to work related stress, compared to 31% in 2019, still better than the national average of 38%
  • 80% of you confirmed the organisation encourages reporting of errors, near misses and incidents, compared to 83% in 2019 and a national average of 84%


  • 12% of you reported feeling harassment, bullying or abuse from managers, compared to 11% and a national average of 11%
  • 42% of you had reported your last experience of harassment/bullying/abuse, the same as 2019

Next steps

We’ve already got some great examples of things we’ve done, and will continue to build on, following the results of the 2019 staff survey:

It doesn’t end there. Over the next couple of months, the Staff Partnership Group (SPG) will review the survey results and create an action plan for the areas of improvement identified by you. You can get involved in developing the action plan by joining the SPG or alternatively, speak to your SPG rep to give feedback on the results and pass on any further suggestions about how we can take action.

Look out for more information on AskHUE on next steps and how you can get involved coming soon.

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