New telephone system for West Essex CCG

Book on to a training session to learn how to use the new telephone system.

The CCG has purchased a new telephone system with a company called APR telecoms.

We are offering training sessions to everyone. If you provide cover for reception you will receive training on the new set up at reception as well.

All sessions will run for no longer than an hour. They will be useful in showing you all the benefits and functionality of the new system.

Booking a training session

If you would like to attend a session, contact Gay Alford with your first and second choice of dates by no later than Thursday 21 March. Each session will take up to 10 people.

All training will take place in the Building 4 meeting room and dates and times are as follows:

Monday 25 March 2019 Tuesday 26 March 2019 Wednesday 3 April 2019
9.30am to 10.30am 9.30am to 10.30am 9.30am to 10.30am
10.30am to 11.30am 10.30am to 11.30am 10.30am to 11.30am
11.30am to 12.30pm 11.30am to 12.30pm 11.30am to 12.30pm
1pm to 2pm 1pm to 2pm
2pm to 3pm 2pm to 3pm
3pm to 4pm 3pm to 4pm

Training manuals

Quick reference guide T42 model – for all staff
Quick reference guide T46 model – for reception
Quick reference guide – how to use voicemail

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