New health app aims to help people ‘Wait Less’ for minor injury treatment

A new NHS pilot project has been launched to help people in Hertfordshire and west Essex to find prompt treatment for their minor injuries…

‘WaitLess’ is a free to download app which combines live waiting time information with mapping, traffic and public transport insights to suggest where people with minor injuries could visit for timely advice and treatment.

Before we launch our pilot to the public, we are encouraging staff across the Hertfordshire and west Essex STP area to download the app to familiarise yourself with it before we promote more widely.

The ‘WaitLess’ app draws on live information feeds from:

  • Watford General Hospital A&E
  • Lister Hospital A&E in Stevenage
  • The Princess Alexandra Hospital A&E in Harlow
  • Urgent Treatment Centres in Welwyn Garden City and Hemel Hempstead
  • Minor Injuries Units at St Albans
  • Herts and Essex Hospital in Bishop’s Stortford
  • Cheshunt Community Hospital.

WaitLess factors in each user’s current location before displaying live information on a selection of treatment centres in the Hertfordshire and west Essex area. Some other areas also have access to the app, so they may be displayed too if a user is close by.

It’s not always easy for patients to know where to go – particularly if they are worried or in pain. That’s why we recommend everyone to go online to or call 111 for free for advice before they travel.

Smartphone users can download the WaitLess app free from the Apple App Store and Google Play now – just search for ‘WaitLess’.

We are collecting feedback on the app as part of the pilot and would really like to hear about your experience of using it. Please email your feedback to

Please visit the Hertfordshire and west Essex STP website for further information.

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