ESR - pay and pension

ESR website

The ESR (Electronic Staff Record) website gives you access to your electronic HR record where you can:

  • view your payslip and pension statement
  • update your personal details

Managers can also book leave, log sickness absence and complete appraisals.

Making the most of ESR – online demos

There are several useful video style ESR online user guides which show you how to use all aspects of ESR. Either as a manager or member of staff. They range from how to check your total reward statement and P60 to changing your bank account details.

New to ESR? Here’s a short clip from the ESR online dashboard user guide to help get you started.

For any ESR queries, please email the HR Advisory team.

Pay and expenses deadlines

Pay day is usually the 23rd of the month. If this date falls on a weekend then pay day will be the Friday prior to the 23rd. The deadline for expenses and payroll forms is the 1st of every month.


Pay - Starters and Leavers

Welcome to WECCG. We have put together some useful information for you and your manager to get you started in your first couple of weeks.  There are a number of forms that need to be completed to get you set up on all the different systems and to ensure payroll has your details. Some may have been completed by your line manager who will give you these at your first meeting.  These should include the new starter form and induction checklist.

When staff join or leave us payroll need to be notified by completing these forms:



Expenses, claims and timesheets

We have created a dedicated section for Payroll forms (P forms). This covers overtime and extra duty, travel costs, course expenses, car and cycle mileage and bank details.

They’re included here in numerical order but all feature in alphabetical order in our A-Z list in our forms and templates section. Some can be completed online and sent by email and others completed by hand,  scanned and sent by email:

Where to send expenses and claim forms

Please scan all expenses claim forms and email them direct to

Please check your line manager has signed your form before you scan and email it to our new payroll provider East and North Herts Trust (ENHTr).

You may find the NHS Terms and Conditions of Service useful for pay and conditions issues.

Overtime and on call

Overtime and extra duty claim forms

On call

To respond to a notification of a major incident or a surge/capacity incident the CCG provide on call arrangements 365 days a year, at all times.

This is the On Call Policy for Directors and Senior Managers who participate in the on call rota.

Overpayment recovery

Every effort is made to ensure pay is timely and accurate and action is taken to reduce errors. On occasion, as a result of administrative, management oversight or error, an overpayment of salary or expenses may occur.

When an overpayment is discovered, unless it is an automatic correction between one month and the following, it will always be investigated by the Payroll Service provider.

If an overpayment has taken place the CCG has a duty to reclaim the monies paid. However this is balanced by the duty of care to those who may have difficulty in repaying the money immediately or in one lump sum. In this case staged repayment arrangements may be negotiated.

Recovery of overpayment will be the normal process followed and not the exception. Staff must inform the CCG as soon as they become aware of an overpayment.

If an underpayment is discovered by the Payroll Service provider, similar principles will apply. Investigation
and payment of monies will take place.

Contacts & links

For payroll queries

For pension queries