Learning & development


Mandatory training

Mandatory training is now on ESR

If you need support, contact Trudie Osbourne, Organisational Development and Learning Advisor.

For any other ESR queries (non-mandatory training), contact Aaliyah Dadzie, Workforce Information Manager.

Bite-sized training courses

ODL run a number of bite-sized training courses aimed at supporting staff to develop key soft skills to help them build good working relationships and progress their work.

For an up-to-date list of courses, learning outcomes and dates, go to the HR and ODL intranet.

A full list of courses and learning outcomes appear on the HR and ODL intranet. We are also able to deliver bespoke programmes for staff.

This is a list of the courses on offer:

  • Appraisal Skills and Coaching Conversations for Managers
  • Appraisal Preparation Skills for Staff
  • Coaching Skills for Managers
  • Equality and Diversity
  • Exceptional Customer Service
  • Having Difficult Conversations
  • How to use the OLM e-learning platform effectively
  • Managing Conflict in Team
  • Mentoring Training
  • Minute Taking
  • Presentation Skills
  • Report Writing Skills
  • The Art of Delegation
  • Time Management
  • Using Emotional Intelligence to lead teams

For all enquiries or to book places, email ccg.training@nhs.net or call 01442 284006.

Line managers

There are some specific tools and guidance to help line managers do their job. From absence on ESR to HRXtra.


The HRXtra service is designed to supplement the support already available to managers. It means expert HR advice is always available, even when HRBPs/Advisors are in meetings, off site or on leave.

The service includes a dedicated telephone advice line, a knowledge portal and a case management system.


Between the hours of 8am – 6pm managers can call the dedicated team of HR experts on 0800 119 1132.  The team will support managers through every step of a staff related matter. Where policies require an HR representative to be present at formal meetings, the matter will be dealt with by the local HR Business Partner/HR Advisor who will provide advice on these formal matters.

Knowledge portal

Managers can access an online knowledge portal specifically tailored to your needs. It’s called HRXtra.  It has step by step guidance on managing people related matters and includes links to all policies, letter templates, guidance documents and checklists.

There is also an option on the knowledge portal to send HRXtra a question online.

Case Viewer

This is an online document storage for all cases a manager has been involved in. Following each call the Advisor will send a summary of the conversation to Case Viewer so managers always have it as a helpful reminder. Managers can also upload copies of all documents relating to the case so it is held in a central place for future reference.

Areas covered

The service covers the following topics:

  • Agile Working
  • Alcohol, Drug and Substance Misuse
  • Annual Leave
  • Attendance Management
  • Bullying and Harassment
  • Capability
  • Disciplinary
  • Employment Break
  • Flexible Working
  • Grievance
  • Work Experience
  • Managing stress
  • Maternity, Maternity Support (Paternity), and Adoption
  • Probation and Induction
  • Special Leave
  • Volunteering

Work experience and internships

Work Experience and Internships Policy

Across the NHS, there’s a recognition that our future depends upon attracting the brightest and best-suited to the wide range of careers on offer.

The starting point is to increase awareness among young people about how many different roles there are. Work experience is one way in which we can do this. As the NHS looks for new and imaginative approaches to recruitment, work experience has proved an excellent recruitment tool for a wide variety of careers within the NHS.

Work experience has also helped forge excellent links with the local community including Schools and Colleges (NHS Careers). Please refer to the full Work Experience and Iternships Policy for further information.


Ever thought about volunteering? The volunteering programme allows employees to take up to two-days or equivalent (pro-rata) paid time off to volunteer. It’s a great way to develop new skills and support something that’s worthwhile. Staff can get involved in activities that benefit individuals, clubs, charities, faith groups and the environment.

Aim of the scheme

The Employee Volunteering Scheme aims to increase volunteering opportunities for staff. We will do this by:

  • encouraging employees to volunteer in their own time too
  • broadening volunteering boundaries
  • encouraging volunteering to be used for development
  • reducing bureaucracy
  • communicating effectively reviewing and revising the scheme where appropriate or necessary.

Why volunteer?

For volunteers, it can lead to:

  • a great sense of personal achievement and self-worth
  • a broader outlook and appreciation of diverse communities
  • others benefiting form you experience and skills
  • new skills and experiences
  • improved employability
  • enhanced health and wellbeing

If you are thinking about volunteering discuss with your manager the type of volunteering you would like to do. If you know which organisation which you would like to volunteer for, contact the organisation to find out what opportunities are available, then speak to your manager. Of course your line manager will play a role in this and you’ll need to provide your manager with the following key information at least four weeks in advance.

If you are interested in volunteering find out more about what you need to do and what the CCG can do to support you in terms of leave etc


We believe secondments are valuable for staff development, for organisational learning and addressing a short-term need to cover a post. By placing employees in different work situations, secondments offer the chance of improving communications, problem solving skills or gaining experience in a different field or environment and utilising different skills.

At the same time, particularly where a secondment is to another organisation, staff can bring back valuable information and insights which will help in future workings in partnership with other organisations and agencies.

The CCGs Secondment Policy provides guidance and promotes best practice.

Contacts & links

Organisational Development and Learning (ODL)

The ODL team is based at Herts Valley CCG. Members of the team are available at West Essex every alternate Thursday to help with ODL queries.

Averkios Charalampous
Organisational Development and Learning Advisor
Tel: 01442 284006
Mob: 07920 331931
Email: averkios.charalampous@nhs.net

For all training queries, contact ccg.training@nhs.net.

Tanya Dewsnap Van der Merwe
Head of Organisational Development and Learning
Mob: 07552 289429
Email: tanya.dewsnap-vandermerwe@nhs.net

Paul Curry
Equality and Diversity Manager
Tel: 01442 284104

You can also contact our HR and ODL colleagues via Microsoft Teams. Go to the ‘Chat’ function and enter their email address in the ‘Search’ box at the top.