Managing conflict in teams through effective communication

This session will cover

  • Defining conflict in the workplace.
  • Verbal and non-verbal communication dealing with conflict.
  • Understanding how to deal with conflict in the workplace.
  • Understand how communication can breakdown.
  • Gain the knowledge of three communication models that can assist in resolving conflict.
  • Describe common causes of conflict.
  • Methods for dealing with situations in house

To book your place:

  1. Login to ESR
  2. Go to My Learning on the left-hand side column
  3. Search for ‘HWE%’ in the search box (at the top of the page) and click Go
  4. Locate the workshop you want from the list and click on the yellow enrol icon
  5. Click the yellow enrol icon against the date you would like to attend
  6. Select the blue Apply button
  7. You will receive an email confirming your booking
  8. Add the webinar to your Outlook calendar. Go to the Enrolments tab on your My Learning page and select Add to Outlook on the right-hand side
  9. Your will receive a ‘join’ link 2 days before the workshop

If you have any questions, please email the Training team.

Spaces will be allocated on a first come first served basis.


15 Dec 2020


10:00 am - 12:00 pm